All the orders will get dispatched directly from our Poland warehouse within 2 working days. Due to the certain policy, shipment for entry into the United Kingdom from other countries will be transit in Germany. It would take about 10 workdays to get the package delivered.
In regards to the tracking number and status, you can expect it once the package goes through the facility scan in Germany, which would take about 7 workdays.

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at service@kugooscooter.uk for additional help.

KUGOOKIRIN provided free shipping to all products(unless otherwise specified), taxes/duties will be covered.

Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

If you haven't received your package within the standard delivery times, please follow the steps below.

Check the status of your order with tracking number first

Contact our customer service immediately for assistance.

Please contact us without any hesitation. It would be appreciated that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

Unfortunately the answer is probably no. For now all products are shipped directly from our assembly warehouse to customers.

We accpet return if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery.

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).

The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

220lbs or below would be the best-case scenario for riding. A heavy loaded eboard will lessen your range and average speed. You could take it into consideration.

Hi, generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year, based on this frequency, if you have good maintenance, the battery of the electric scooter The life span is really long!

If the G3 model can only reach a top speed of 15-18 mph, you can hold the brake and double-click the power switch button to release the speed limit.

KUGOOKIRIN Scooter does use some waterproof materials to prevent daily splash, but we do not recommend riding on a rainy day for any safety risk. A greater priority to KUGOOKIRIN is safe use of our boards. After all, it's an electric scooter.

KUGOOKIRIN provides a reliable warranty that is processed in the most hassle-free way possible,we built a after sales service center in Poland in case of there are any warranty problems.

Safety first, you should wear a helmet while start riding it and be ware of the local weather, then watch for the hazards on the road, never forget to lock up your scooter after a ride.

Everything you hate about commuting are solved. Say goodbye to traffic, delays, and uncertainty. With a lightweight electric vehicle, you can hop in the bike lane and on local streets and get wherever you need to go faster than ever before.

Hi, we don't recommend you ride it in the snow, it's dangerous, and the battery will run out faster than normal under 0 ℃.

No, however we do not recommend charging the scooter for longer than a maximum 24 hours.

Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.