All EU orders include Free Standard Shipping. Duty Free.
All our shipping will be a door to door service with local UPS or DHL delivery company.
Packages in the Polish warehouse will be shipped within 24 hours. It normally takes about 5 - 11 days to deliver after being sent out.
We only ship on Monday through Friday.
Any in-stock orders placed on Saturday and Sunday will be shipped the following Monday.
Return and Warranty Policy
KUGOO RETURN AND WARRANTY POLICY
- Your Products (only purchased on the Website Kugooscooter.uk) are warranted against defects in materials and workmanship for a period of twelve (12) months.
- Battery warranty is 6 month.
- We can’t cancel the order if your parcel has been shipped out.
- We only refund or replace items when we ascertain the scooter has gone faulty due to defects in materials/workmanship within 7 days (starting from the date of delivery). No shipping fee for returns or replacements in this case.
- Customers will only be charged once at most for shipping costs (this includes returns); No handling fee for returning/replacing/maintaining the product, but please contact us before returning a defective item in order to receive the return shipping address and other instructions.
We currently accept two payment methods --- PayPay, Debit or Credit Card